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Terms And Conditions

Welcome to jtm.com.bd (the "Website"). These Terms and Conditions govern your use of our platform and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these terms. Please read them carefully.

1. Account Eligibility and Security

  1. Age Requirement: You must be at least 18 years old or accessing the site under parental supervision.
  2. Accuracy: You agree to provide accurate, current, and complete information during registration and checkout.
  3. Confidentiality: You are responsible for maintaining the confidentiality of your account credentials and password.

2. Product Information and Pricing

  1. Pricing Errors: We strive for accuracy, but pricing or typographical errors may occur. We reserve the right to cancel orders placed at incorrect prices.
  2. Product Variations: Real-world items (especially Fashion, Jewelry, and Watches) may vary slightly in color or appearance from website images due to screen calibrations.
  3. Authenticity: All Electronics, Laptops, and Mobile Phones sold on our platform are guaranteed genuine and sourced from authorized distributors.

3. Orders and Acceptance

  1. Order Verification: Receipt of an order confirmation does not signify our acceptance of an order. We reserve the right to accept, decline, or limit your order for any reason.
  2. Stock Availability: Orders are subject to stock availability. If an item (such as a specific Skincare formula or Sports gear size) goes out of stock after order placement, you will be notified immediately for a replacement or refund.

4. Payments and Billing

  1. Payment Methods: We accept Cash on Delivery (COD), major credit/debit cards, and mobile financial services (MFS) like bKash, Nagad, and Rocket.
  2. Fraud Prevention: We reserve the right to verify payment details before shipping items, particularly high-value orders like Laptops or Jewelry.

5. Shipping and Delivery

  1. Delivery Timelines: Delivery times vary by location inside or outside Dhaka. Estimates provided are guidelines and not guaranteed delivery dates.
  2. Inspection Upon Delivery: Customers are highly encouraged to inspect high-end electronics, mobile phones, and fragile items at the exact time of delivery before releasing the courier.

6. Warranty and Returns

  1. Brand Warranty: Electronics, Laptops, and Mobile Phones come with standard manufacturer warranties where applicable. Warranty claims must be made through authorized brand service centers.
  2. Non-Returnable Items: For hygiene and safety reasons, opened or broken-seal Skincare products and certain intimate Fashion apparel cannot be returned unless delivered damaged.
  3. Return Policy: Eligible items must be returned in their original packaging, unused, and with all tags intact within our specified return window.

7. Limitation of Liability

  1. Disclaimer: jtm.com.bd is not liable for any health reactions caused by Skincare products, as individual skin sensitivities vary.
  2. Technical Damage: We are not responsible for damages resulting from the misuse or incorrect handling of electronic items and sports equipment.

8. Governing Law

  1. Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh, including the Digital Commerce Management Guidelines.

9. Changes to Terms

  1. Modifications: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.